If the item was marked as a gift when purchased by someone other than you and then shipped directly to you, you’ll receive a gift credit for the value of your return. We will provide you with a valid tracking number for the shipment. Depending on your geographic location, the time it may take for your exchanged product to reach you once we ship your exchanged item back to you may vary depending upon postal transit times beyond our control. Box 4129, West Richland WA 99353, United States. After you obtain the RMA number, then send your item to: TSNjewelry, P.O. Without this RMA number, a return shipped back will be automatically declined. If you have done all of this and you still have not received your refund, please contact us immediately at you need to exchange an item, please first contact us first via email to obtain a Return Merchandise Authorization Number (RMA) at. There is often a slight delay/processing time of several business days before a refund is posted to an account. If you haven’t received a refund yet, first check your bank account and/or credit card account (your original method of payment), as it may take some time before your refund is officially posted – this timeframe depends upon the credit card processor, etc. If the return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one (1) business day. We will also notify you of the approval or rejection of your re turn.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If an item is returned in used/damaged condition, we reserve the right to charge a restocking/disposal fee. It must also be in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. After thirty (30) days, unfortunately we can’t offer refund s or exchanges (in certain cases, we may accept a return with a restocking fee applied). Any item can be returned within thirty (30) days from date of delivery.

Blue star sapphire ring